Deadline: 20 Jun, 2025
Application Channel: Send Your CV to info@nipponshoji.jp
Company: Nippon Shoji
Location: Head Office (Bimi Group & Nippon Shoji)
Job Type: Full-Time
Department: Customer Relations / Support Services
Experience Level: Entry to Mid-Level
Nippon Shoji is a well-established name in global trade and retail, dedicated to excellence in customer service and long-term client partnerships. Our Head Office is looking for a proactive and personable Customer Relationship Officer to be the voice of the brand and the bridge between our customers and our services.
The Customer Relationship Officer (CRO) will serve as the first point of contact for clients and customers, managing inquiries, resolving issues, and ensuring satisfaction with Nippon Shoji’s services. This role requires strong communication skills, empathy, and a customer-first mindset.
Serve as the primary contact for customer inquiries, via phone, email, or in person.
Resolve customer concerns promptly and professionally.
Build and maintain positive relationships with new and existing clients.
Coordinate with internal departments to ensure timely issue resolution.
Maintain accurate records of customer interactions using CRM systems.
Follow up on customer feedback and work toward continuous service improvement.
Support sales and service teams with client communication and reporting.
Bachelor’s degree in Business, Communications, or a related field (preferred).
1–3 years of experience in customer service, client relations, or support roles.
Excellent verbal and written communication skills.
Strong problem-solving ability and attention to detail.
Professional, friendly, and customer-focused attitude.
Familiarity with CRM tools and Microsoft Office suite.
Competitive salary and benefits package
Supportive, team-oriented workplace culture
Opportunities for professional growth and development
Training programs to enhance communication and customer handling skills
Central location with convenient access to public transport